The Situation
You did the work, sent the invoice, and... nothing. Days turn to weeks. You need to get paid without destroying the relationship or seeming desperate.
Why This Conversation Is Difficult
- Feels awkward to ask for money
- Worry about seeming pushy or greedy
- Don't want to damage the relationship
- They might have excuses
Your Goals
- Be direct about what's owed and when
- Maintain professionalism throughout
- Escalate appropriately if needed
- Get paid or get clarity
Phrases That Work
"
I'm following up on invoice #X, which was due on [date]. Can you confirm when payment will be processed?
"
I understand things come up. When can I expect payment?
"
Per our agreement, payment is due within [terms]. We're now [X] days past that.
"
If there's an issue with the invoice or the work, let me know so we can resolve it.
Common Objections & How to Handle Them
"We're having cash flow issues"
Sympathize, but ask for a specific date
"I never received the invoice"
Resend immediately and confirm receipt
"We need to review the work first"
Set a deadline for review
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