The aggressive person uses force (verbal, emotional, or implied) to dominate the conversation. They interrupt, talk over you, dismiss your points, maybe raise their voice. Their goal is to make you back down through sheer pressure.
Observable behaviors
- Interrupting and talking over you
- Raised voice or aggressive tone
- Personal attacks or sarcasm
- Dismissive statements ("This is ridiculous")
- Ultimatums and threats
- Physical intimidation (standing over you, invading space)
Common workplace situations
- Bullying bosses or colleagues
- Angry customers or clients
- Hostile negotiation counterparts
- Aggressive family members
- Internet trolls in real life
What to practice
- Holding your ground without escalating
- De-escalation techniques
- Not taking the bait on provocations
- Setting and enforcing limits
- Knowing when to walk away
Communication strategies
Stay physically calm. Slow your breathing, keep voice steady.
Don't match their energy. It escalates.
Name the behavior calmly ("I notice you're raising your voice")
Have a walk-away line ready ("I want to continue this conversation, but not like this")
You can be firm without being aggressive
Practice at this difficulty
Apply this style to a customer, manager or stakeholder conversation.
Start practicing